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Are you meeting the spending requirements? For example, if a coupon is only valid for orders over US $100, but the total order value is only $80, you can’t use the coupon. 

Check your email inbox. You may have missed important information regarding your account. If you mistakenly registered under a seller account, register again under a buyer account. You are unable to change the account from seller to buyer account. Y

If you have already paid for your order, the cancellation request needs to be approved by the seller first. If an agreement is reached, the seller will not ship the order and the transaction will be cancelled automatically. If no agreement is reached, the